Does Jilli Live share my phone number with third parties?

No. Your phone number and contact details are never sold or shared with third parties. The only exception is sharing necessary information with mobile banking services for payment processing — and that is strictly governed by security agreements.

Will My Data Be Deleted If I Close My Account?

After account closure, certain data must be retained for 5–7 years to comply with financial laws and regulatory requirements. However, marketing data and personal preference records are deleted immediately. You may contact support at any time to request a list of what data is being kept.

Does Jilli Live See My Gaming History?

Yes, gaming history is recorded — primarily to ensure responsible gaming, prevent fraud, and assist with dispute resolution. This data is not used for advertising purposes.

How do I stop promotional SMS or emails?

Click the "Unsubscribe" link at the bottom of any promotional email, or send us an email at support@jillilive.best. We will update your preferences within 48 hours.

Is my data transferred outside Bangladesh?

Some cloud services store data on international servers. These servers comply with international data protection standards and are bound to us by strict security agreements. Wherever your data is stored, it receives the same level of protection.

jilli live | Privacy Policy and How We Protect Your Data

1

Introduction & Scope

Jilli Live (jillilive.best) takes the privacy of its users seriously. This Privacy Policy explains what personal information we collect, why we collect it, and how it is used.

This policy applies to all users of the Jilli Live website and mobile application. By registering or using the platform, you are considered to have accepted this Privacy Policy.

We believe privacy is a fundamental right. That's why this policy is written in plain, simple language — so every user can genuinely understand how their information is handled.

2

What Information We Collect

Jilli Live collects two types of information — what you provide directly, and what is gathered automatically while you use the platform.

Data Type	Example	Reason for Collection
Identity Information	Full name, date of birth, national ID number	Identity Verification & Age Confirmation
Contact Information	Phone number, email address	Account Registration & Communication
Financial Information	Mobile banking number, transaction history	Payment Processing & Fraud Prevention
Usage Data	Game history, betting records, login activity	Service Improvement & Responsible Gaming
Technical Information	IP address, device model, browser information	Security & System Protection

We only collect information that is genuinely necessary to provide our services. Collecting excessive or unnecessary data goes against our policy.

3

How We Use Your Information

Collected information is used for the purposes listed below. Each purpose is clearly stated.

Account Management: To ensure secure registration, login, and account protection
Payment Processing: To process deposits and withdrawals securely
Service Improvement: To analyze user experience and improve the platform
Fraud prevention: To detect and prevent suspicious activity
Responsible Gaming: To identify signs of addiction and provide appropriate support
Legal obligations: To meet regulatory requirements
Promotional communications: (With your consent only) To inform you about offers and bonuses

We never sell your data to third parties for advertising purposes. This is a core principle we stand by.

4

Data Retention Period

Jilli Live does not retain your data longer than necessary. How long we keep it depends on the type of information.

Account information: For the duration of your active account and 5 years after closure (as required by law)
Transaction Records: Up to 7 years in accordance with financial regulations
Cookies & Session Data: At the end of a session or within 30 days at most
Support Conversations: Up to 2 years after the issue is resolved
Marketing Data: Unsubscribing stops them immediately

Once the retention period expires, data is securely deleted or anonymized.

5

Sharing Data with Third Parties

Jilli Live may share limited information with third parties under specific circumstances and with strict controls in place.

Payment processors: Mobile Pay, Nagad, Rocket, and others — only the information necessary to complete transactions
Identity verification services: On a controlled basis for KYC purposes
Cloud Service Provider: For data storage, under strict security agreements
Legal authorities: In response to a court order or a lawful request from a regulatory authority

All third-party partners are contractually bound to uphold our privacy standards. They receive only the data needed for their specific role — nothing more.

6

Cookies & Tracking Technologies

Jilli Live uses cookies and similar technologies on its website and app to help improve your experience.

Essential Cookies: Required for login sessions and security — the site cannot function without these
Performance cookies: To remember page load preferences and user settings
Analytics Cookies: To understand how the site is used — no personal data involved

You can manage cookies at any time through your browser settings. Note that disabling essential cookies may affect how some features work.

7

Data Security Measures

Jilli Live follows industry-standard technologies and practices to protect your information.

All data transfers are encrypted via HTTPS/TLS protocol
Passwords are never stored directly — only bcrypt hashes are kept
Two-factor authentication (2FA) is available for added account security
Regular penetration testing and security audits are conducted
Automatic alerts are sent for suspicious logins or account activity
Data backups are stored on secure, encrypted servers

No system is 100% secure. That is why you should keep your password strong, never share it with anyone, and report anything suspicious to us right away.

8

Your Rights

As a Jilli Live user, you have the following rights over your personal information.

01

Right to Access

You have the right to know what information we hold about you.

02

Right to Rectification

You can request corrections to any inaccurate or outdated information.

03

Right to Erasure

You may request deletion of your data, unless we are required to retain it by law.

04

Right to Restrict Processing

You may request that we stop using your data for specific purposes.

05

Data Portability

You have the right to receive a copy of your data in a readily accessible format.

06

Right to Object

You may object to marketing communications or certain uses of your data.

To exercise these rights support@jillilive.best. We will respond within 30 days.

9

Children's Privacy

Jilli Live services are intended exclusively for users aged 18 and above. We do not knowingly collect personal information from anyone under 18.

If we are notified that we hold data belonging to a minor, we will immediately delete that data and close the associated account.

10

Privacy Policy Updates

Jilli Live may update this Privacy Policy from time to time. When changes are made, we will update the "Last Updated" date at the top of the page and, for significant changes, notify you via email or SMS.

Minor changes will be notified on the page only
Users will be notified directly of any significant changes
Continued use of the platform after any changes constitutes acceptance of the updated policy

11

Contact Us

Contact us for any privacy-related questions, concerns, or to exercise your rights.

Email: support@jillilive.best
Response Time: Usually within 24–48 hours
Privacy Request: Resolved within 30 days

Jilli Live's Privacy Policy — Our Commitment to Protecting Your Data

Our Security Guarantees

How We Protect Your Information

Encrypted Data Storage

Data Is Not Shared with Third Parties

Control Over Your Data

Regular Security Audits

Managing Marketing Communications

Transparent Policy in Plain Language

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